Known Issues

Webconnect fails for Episode Hybrid Amps on OvrC Pro Sites
EA-AMP-HYB-2D amps are affected. We are working to address this in a future update.
Webconnect fails for Autonomic MMS on OvrC Pro Sites
We are working to resolve this - please use legacy.ovrc.com as a workaround for this issue.
Araknis Switch Port Speeds Inaccurate
The port speed will report as Auto 1Gbps for all ports. We are working to correct this issue.
Legacy Wattbox 200/600 Host Settings Page Ping Tests Timeout
We are working to resolve this - please use legacy.ovrc.com as a workaround.
AN 110 16 and 24 Port Switches Cannot Update Port Names
The team is actively working to resolve this. As a workaround, use legacy.ovrc.com
OvrC x10 Routers Webconnect Fails to "HTTPS Only" Configs
These routers must accept http on port 80 in order to webconnect to them. Webconnect traffic for this scenario never leaves the router.
Speed Test
Araknis AN-310 routers may give inaccurate speedtests on ISPs above 300mbps. We are working to resolve this in a future Firmware.
The original Hub (OVRC-100-HUB) does not have a gigabit port. The Araknis 110 and 310 routers and the OVRC-300-HUB have gigabit ports.

May 26, 2020

new

FAQ

OvrC FAQ

I acquired another company that uses OvrC. Now what?  
Currently the only way to accomplish getting your companies merged is to call into SnapAV tech support.
They can be reached at 866-424-4489
I am taking over a customer from another dealer who used to service them. How do I complete this?
Tech Support can help with this process. 
Please call them at 866-424-4489
I have a device that shows up in my Pro Hub's device list, but does not show up in the device list on the OvrC UI. What do I do?
This typically means that the missing device was claimed on another site that has a Pro Hub.
If you know which site it was claimed at, simply hide the device at the old site and then re-scan at the new location to have the device claimed at the new location.