OvrC

In France, and we believe also elsewhere in Europe, it is common practice to keep an email address for life. Our customers do not want to change their email address when switching accounts or dealers, and their email providers often do not allow for easy creation of +aliases like Google does. Therefore, it is a recurring customer request to be able to reuse their email address. Thank you in advance for taking this matter seriously.

We have multiple sites that could go all under one customer but werent setup like that, and Id like to be able to click a button and choose to move a site under a different customer/group single sites together

Just tried this new process and it’s left my client and myself very upset. First, client tried to change or start the process via the app and it never worked. App just hung up. They then called into Control4 and was told the process has been started and your dealer now needs to complete their tasks. We roll out to the home, create a new account, install a Hub and begin the takeover process. After some time it appears to have completed. Well, it did not COMPLETELY finish. The system is stuck in some weird limbo state where I see the devices, but cannot connect remotely, and certain controller information is blank within OvrC on the Control & Automation page. Now guess what, after talking with Control4 support looks like we need to roll out there again and go through this new jacked up half backed process all over again. You now know how I feel, what do you think my client is going to say. Bottom line, our first attempt with this new process was a failure and waste of time and we still can’t help this client in need of help. Thanks Team on this new ridicules process.

OvrC should offer a scan without adding items. If IP addresses roll I want that tracked, but don't just add the client's iPads and Murata items, I'm never ever going to care. BakPak did this really well. Also, if I scan to add, give me a list of newly-discovered items and let me decide what to add and what not to, again like BakPak did.

It would be nice to be able to added multiple devices to the update queue at once.

could we have a technician login for each control4 system, there are times where we go out on service calls and a client maybe having multiple issues, one being app issues and the client is not there, or were adding to the system and the client isnt there and it a lot easier to test from the C4 app.

It would be nice to rename devices the same way you rename outlets one a wattbox, the could be an edit button on the main page that would allow you to rename any device (multiple devices) and save all at once.

Need to be able to zoom out (80%, 75%, 50%,etc) on IOS OvrC app. Cant view enough fields simultaneously.

I need a way to bulk update settings. For example I have a customer with ~100 onvif cameras. I would like to set the password in ovcr for these cameras. But I have to individually click on each camera

Can we have a way to sort/filter by device type for firmware. To keep sites up to date I need to filter by sites that need firmware then go into each site to see what devices need updating. I don't normally do Control4 automatically but I do Network updates for security. It sucks to have to go thru every customer that has an update to see if it is a network device, control4, wattbox. It would be nice to at a minimum filter out Control4 updates from the update available list of customers.