OvrC

It would be incredibly useful to have a graph that shows the history of the ping test on devices. When we have a service ticket that says a certain device was off, but the next day when we look at it everything is online, its hard to know when it went offline, DID it go offline, when did it come back, what else was offline, etc. Literally just a graph like the LAN and WAN tests that plots the results of the Pro device scan over time.

Please give us back the option to have the port view on the switches ! Most of us technicians do the service and maintenance through the mobile app ... it's not practical like now

Issue: Performing FW updates is tedious and dangerous when using the Auto-Reboot feature. As a precaution, we always disable the auto-reboot then perform an update, but this requires too many clicks (I usually have around a dozen tabs open for devices to keep track of them). The FW Update button is already in the column under the main "Customers" page, but not the "Auto-Reboot" button. I understand the a better feature would be for bulk updates, but if that is too complex, this is a very easy feature to implement as it would just be a shortcut button. How easy would it be to perform updates this method even if you have hundreds of WattBoxes. Step 1: Click all the "Auto-Reboot" buttons in the "Customers" dashboard. Step 2: Click all the "Update" buttons in the "Customers" dashboard. Step 3: Wait for all devices to refresh on the page. For Step 2, clicking the "Update" button should not take you into the device's dashboard for further clicks. You should stay in the main "Customers" page. You can leave the confirmation popup to avoid accidental updates (and/or have another setting to disable confirmation warnings).

Currently, once OVRC scans and adds a third party device to the site, it never lets go, and since it's scanning every VLAN without the ability to customize it, it clutters up the site with lots of unwanted devices that were once connected to the customer's wifi. Items that were never named/labeled in OVRC and remain offline, should be deleted from the device list after a certain retention time, say 10 days. OVRC also has a bad habit of showing that third party device as online no matter where in the world it's currently located. As long as that other network that is across the country also happens to have OVRC (often installed by a different OVRC/SnapOne partner), it insists that it's currently online at it's original geographical location. SnapOne refuses to do anything about it, because it won't delete a third party device from another dealer's network even if it has been offline for several years. Kind of a problem when we receive a warranty replacement from a vendor (warranty replacements are often refurbished products), and can't add it to OVRC because it's been added before. This goes along with another request I'm putting in separately, titled "Needs ability to scan only specific VLANs"

We have been having issues with the OVRC app for the past several months, using on iOS and Android on cell phones. When were are accessin devices from a customer, none in particular, and opening a Data Switch, like a 320 and 420, the page goes all white and then becomes all response, so just a puro white screen with nothing else. I can send a video direct to support, bt for privacy cannot show video to the public. When will this be fixed?

A good way to export a list of non pro sites for proactive reachout

We should be notified if WAN1 fails and WAN2 enters in action.

How to use the B&o TV driver

Would be nice to be able to add a dummy non IP assigned switch into OVRC. Maybe used a hardened switch, or cheapy, would be great to add to a room in ovrc to assist with trouble shooting, even though it can't be manipulated or show any details. A name field, and a note, and possible make and model fields.

This is a Critical Feature: Currently we have the option "Time-Out Settings" that has 4 timers on there. But the email notifications are based upon those settings. Scenario: If I have those timers set to auto-reboot a WattBox device after 15min of an outage, I will receive the email alert around the 15min mark (sometimes email alerts can be delayed 20min). During this time, some clients will call to inquire about an outage, but I will not have received an email alert just yet, so I have to login to OvrC to confirm that. I do not want to reduce the WattBox auto-heal timers because for my purpose of rebooting the ISP modem + Router after 15min of ping timeouts, this works great. However, I should still be notified that an outage has occurred within 5min. This allows me time to send a message to the client of the outage, and not the client alerting me. Solution: Having a separate timer to send out email alerts would be great. That way we can be notified within 5min or less of an internet outage before the customer calls, and I (the Tech) won't even know until around 15min later. The WattBox/OvrC Email Alerts function is 99% of the reason why I use them. We rarely ever have to manually powercycle an outlet.