We offer remote and on-site support plans for our clients. I know most dealers don’t provide service plans, which is why Control4 now offers their own support plan. We’ve been doing this long before Control4 offered that. Anyhow, each month for our customers subscribed to a service plan, we update our clients’ systems and send out a mass email letting them know when updates will be completed, along with an option to opt out beforehand. This is specifically for firmware updates on network equipment such as routers, WattBoxes, etc. We would really like to see a mass update button for all clients, with the ability to: -Schedule updates to run at a specific time -Filter updates by device type (WattBox, routers, etc.) -Select which clients to update Even better would be having all of this combined into one workflow. I understand there probably isn’t a feature like this right now because some dealers might run mass updates without notifying clients first. But that could easily be fixed by making it dummy-proof with multiple warnings before proceeding. This would be a huge improvement! Right now, we have to go through each client one by one every month to apply updates, and it’s a pain—especially since the client list refreshes back to the top after entering each client.
