OvrC

Please make the Status Column in the Devices tab show uptime and not just downtime. It already shows how long a device has been offline, it should be pretty easy to show how long they have been online. This will help with troubleshooting devices that are continuously flapping on/offline. Otherwise, once a device goes from Offline to Online, it gets lost and it's hard to track what devices came back online recently.

The Activities tab for devices shown in OVRC is incredibly unhelpful. For example, if a site is having issues with power or internet, we might get dozens of notifications that devices are offline under our "OVRC Notifications" tab. However, if we go to one of the devices for a client, and click on the Activities tab, it doesn't show the online/offline history for that device. This makes the Activities tab virtually useless, as I have to go to my OVRC Notifications tab, search for the customer, and then sift through dozens of entries to see what has happened, rather than just viewing an individual device's activity under the Activity tab. This doesn't make any sense that a device's historical status of being online/offline, intermittent connectivity, or power cycles, "wouldn't" show up under a device's Activity tag. I would like all logs of a device's activity to show underneath that device's activity tab.

Not sure if this is an issue with OVRC or Island firmware update. Webconnect only allows port 443 connection and it just spins and spins in Chrome, instant drop - can't open page in Safari.

24 port Araknis 110 switches do not accept port label changes or renaming. 16 Port 110 as well. This has been a problem for months.

Right now, if a site is offline, like if the PRO device is disconnect, or there is an internet outage, we can't see the history of LAN/WAN Latency and Speed Test history. This would be EXTREMELY helpful to see the history of these tests, especially when a site is offline and we are trying to diagnose and determine what is going on before rolling a truck. I understand we wouldn't be able to run a test if the system is offline, but there's no reason we shouldn't be able to view past test history when a site is offline? Seems to me, this would be the most useful time to be able to view the network test history, when a CX is having internet issues.

Connection states for devices on OvrC/Pro Hub has been really bad. Lots of devices show offline that just aren’t. I trust my network information and what I see on a site pc way more than I can OvrC and that’s just bad considering this is a networking monitoring tool created to help service and support. Lately it has been really unreliable to look at sites and see more devices saying offline that really aren’t. Not to mention all the extra notifications that pop up because of it. We have to stop setting devices from being alert-monitored because of this. It’s just unacceptable and there are no settings in ovrc to prevent repeated or constant wrong information just remove it from the list. We shouldn’t need to do any of that the tool needs to monitor devices properly. The time it takes for the site information to get to the cloud to us is also getting and has been really bad, we need this to be quicker. This makes us as technicians look bad to the face of the customer when you call and try to fix something that doesn’t need fixing or you simply waste time trying to hunt an issue down that isn’t real. We need the state of what’s being monitored to be accurate. It’s gotten way worse within the past year. We know OvrC is doing more now, adding features, control 4, nvr management, but it can’t defeat the purpose of what OvrC was built to do. I have never posted before, but we as a company are tired of OvrC’s lack of quality. Do you really want us to be using something else?? Years ago it was never this unreliable and now it’s getting to the point of unusable.

Hello guys i don't know where to post this. But I develop a full cobtrol Spotify Driver For control 4. We dont need connect anymore :) u control everything from the control 4 driver. I will be adding it to my web page Htecmarine.com as well other drivers. Sorry I know ow here may not be the appropriated space so if need to move please send me where to post Also send me suggestion and Ill work on more for you guys :) Carlos

It is great to see the ability to create Device relationships with OVRC devices. This, however, needs to be a feature for all Devices -- not just OVRC enabled devices. The ability to have Device Relationships/hierarchies, was a feature that Ihiji had that we really miss.

On the Connected Devices page for a Switch, the device name on a port appears as a LINK since the cursor changes when you hover over it but nothing happens when you click the "link"(device name). It would be nice if this took you to the Device Details page.