OvrC

Have you tried sorting by "status message" lately? It's a complete mess. Apparently OvrC now only sorts by the first number of the status message. So if you want to see the items that have been offline for the longest (or shortest) time, you can't. This is bc OvrC now thInks that 2 minutes, 2 hours, 2 days, 2 months, and 2 years are all the same. But 11 minutes, 14 hours, 19 days, 10 months and 1 year are all less than "2" minutes.

Currently, once OVRC scans and adds a third party device to the site, it never lets go, and since it's scanning every VLAN without the ability to customize it, it clutters up the site with lots of unwanted devices that were once connected to the customer's wifi. Items that were never named/labeled in OVRC and remain offline, should be deleted from the device list after a certain retention time, say 10 days. OVRC also has a bad habit of showing that third party device as online no matter where in the world it's currently located. As long as that other network that is across the country also happens to have OVRC (often installed by a different OVRC/SnapOne partner), it insists that it's currently online at it's original geographical location. SnapOne refuses to do anything about it, because it won't delete a third party device from another dealer's network even if it has been offline for several years. Kind of a problem when we receive a warranty replacement from a vendor (warranty replacements are often refurbished products), and can't add it to OVRC because it's been added before. This goes along with another request I'm putting in separately, titled "Needs ability to scan only specific VLANs"

Sound system reverse power down sequence needed.

With the new WB accessory and the CORE temperature availability, it would be very helpful to see historical data (graphed would be best), maybe for 7 days so we can see trouble areas and determine if cooling is adequate. Data points every 5 minutes should be enough (that's only 2016 data points for the period).

We currently have 620 C4 Accounts and 156 of them are in OVRC. It would be helpful to be able to identify who is missing so we can work to add them in. Currently there's no way to work out a method for identifying them.

I have dealers that disable this network straight out the gates because of its limits (Like not being able to set the radio)

Similar to reset commands in the OvrC app, we want a single reset button at a main rack to reset Wattboxes at sub racks. In situations where there are network issues, we first reset network equipment (ISP router, araknis router, switches, APs). In a situation where the Wattboxes cannot communicate to the cloud for a reset, we would like a way to physically reset everything internally. In larger projects, there are APs and other equipment that are connected to sub racks, not to the main rack with the Wattbox that has the reset button. There are also Wattboxes behind TVs or in hard to reach locations where we would need to reset devices. If the power goes out and systems start to come back online, there are devices that would need reset to sync back up with the system. For clients that aren't as tech savvy, a physical reset button is much easier to use as opposed to a mobile app. A physical button simplifies system management for the client and is more reliable. It would be nice if the reset button was able to communicate to multiple Wattboxes over the intranet, as opposed to having multiple reset buttons in multiple racks. It should be configured the same way as the OvrC reset commands

Updating firmware can be tedious, having to click on every client and update every device one by one. Would be great to have the option to Update all OvrC devices on a client site with one click Update all device types across all clients with one click (ie, update all Access Points (or at least all of the same model) across all clients at once) EDIT: Ideally, we would be able to select the sites/devices with check boxes so it isn't all or none, but could still update in bulk.

Feature Request - It would be really nice when updating the firmware on equipment if the update would encompass all updates in-between current firmware and newest release firmware. As far as I can tell currently we have to update firmware up to 4 times for one device to get it up to date, the update should just get it all the way up to the latest release.

When firmware updates are reported as available, clicking on the Firmware Updates button should take you to a list of devices for that client that need updates.