As the primary administrator for our company, I like to watch/ be notified for all clients with service contracts as a priority. I would like to be able to set each of those key accounts to 'email/ push notification' my own 'email/ device' when those clients have a failure. However, as a casual rule, I like to review regularly the OVRC account to see what the trending issues are with client's systems.

Is there a way of selecting which accounts should have an escalated notification and which should just have a standard notification. This would greatly help us to build our RMR business, because we could actually differentiate between basic support and advanced support, within our key support tools!

Thanks!