Needed, hard to believe this isn't available

OvrC is good considering it is free. But I think Snap knows they can't charge for it. And hopefully everyone else knows they are getting what they paid for ... $0

Alot of times I find what happens is the OvrC Pro hub appears to freeze or crash. You can tell when this happens becuase only non OvrC built-in devices go offline. You can reboot the device assigned as the network scanning device, or if that device is a C4 controller you can go into system manager and disable ovrc-hub-fob and then enable it again after a minute or so. Some sites seem to do this more often then others. Still shouldn't be an issue after all these years.

I have this issue as well and it is very frustrating. I am running a competitor to OvrC on a site at the same time as OvrC and the competing product does not have this issue. I would love for OvrC to get this fixed!

I've had the same issues, I have just accepted it is the way it is. I have spoken to many people at SnapAV over the years, they seem like it is the first time they have ever heard of these issues. Hard to believe! They always claim it is related to the DNS settings, although it never resolves the issues.

I will say they did finally make a change and it did help, although never resolved the issues. From the outside (Dealers) it just seems it is not a priority to resolve the ongoing issues, maybe management is just just not dedicating the proper resources (Programmers) to the existing issues.

I believe Manufactures should put the brakes on future developments until current products and service issues are resolved that have already been developed. In the past, I use to provide Beta testing with written reporting back to the manufactures and worked directly with engineers. (Not SnapAV), one of those manufactures was purchased, the new owners put the brakes on and even canceled a project that was ready for release because they recognized they were only going to continue to ruin a reputation if all of the current known issues were not resolved. They placed a high priority on working on all open, known issues. After that, they made sure small teams were always working on resolving documented issues and provided regular updates with release notes.

Maybe SnapAV does some of these things, but the long history of the same issues with OvrC appears it is not a priority.

Communication acknowledging issues and steps for resolutions would help

Funny because the pricetag is much higher due to having the ability to use ovrc, that doesn't work correctly. Would be nice to have this working in a professional manner.

Yes, it has been an ongoing persistent issue for far too long. Thanks for bringing this up!

I dont think they will ever fix it. We chose OVRC so we can be on top of our clients sites and fix anything that is down. The offline messages are not reliable at all.