Fix Connection States | OvrC

Fix Connection States

Connection states for devices on OvrC/Pro Hub has been really bad. Lots of devices show offline that just aren’t. I trust my network information and what I see on a site pc way more than I can OvrC and that’s just bad considering this is a networking monitoring tool created to help service and support. Lately it has been really unreliable to look at sites and see more devices saying offline that really aren’t. Not to mention all the extra notifications that pop up because of it. We have to stop setting devices from being alert-monitored because of this. It’s just unacceptable and there are no settings in ovrc to prevent repeated or constant wrong information just remove it from the list. We shouldn’t need to do any of that the tool needs to monitor devices properly. The time it takes for the site information to get to the cloud to us is also getting and has been really bad, we need this to be quicker.
This makes us as technicians look bad to the face of the customer when you call and try to fix something that doesn’t need fixing or you simply waste time trying to hunt an issue down that isn’t real. We need the state of what’s being monitored to be accurate. It’s gotten way worse within the past year. We know OvrC is doing more now, adding features, control 4, nvr management, but it can’t defeat the purpose of what OvrC was built to do.
I have never posted before, but we as a company are tired of OvrC’s lack of quality. Do you really want us to be using something else?? Years ago it was never this unreliable and now it’s getting to the point of unusable.

October 25, 2026

Thanks for the responses guys, it’s just totally unacceptable for a product that was made for site monitoring. I used to do a lot of control 4 as well before OS3/4 it still had it’s issue but was getting better. Then of course the merge and it’s almost non existent now, well the work to increase its features and performance set. We dropped domotz for this because of the monthly price. However domotz gives you almost every option ever wanted especially to integrate and make your own NOC board to be able to control any brand switch or product from within. OVrC was supposed to be doing this to, but that seems like it has stopped. We cannot continue to use this product for site monitoring as it’s just poor. We will continue to go back and use wattboxes with OVrC and manually add them since there is no added benefit of an OvrC hub anymore. Please anyone else who reads this and or agrees post. This will not get better without added support from the masses. That’s just how large corporate companies roll.

Thanks again

George Moffitt

Decline started after connecting with control 4. Apparently they are now the priority and everything else falls by the wayside. Very sad.

Danny Ketcham

Thank you for posting this. Half the time or more I get an error when I attempt to reboot something...sometimes it ends up rebooting even though it says it couldn't.

Adam Fischer

I find it really sad that as soon as OvrC started winning accolades out there in the press, the quality started slipping. This post does a beautiful job of illustrating the snowball effect of an enormous foundational problem, and I couldn’t agree more. Thank you, OP, for posting. I really hope it gets through to snap or araknis or ADI or whoever owns the company now.

Darren Honda

We started using Fing 2 years ago because these issues were getting worse back then. It's a paid service but much better and reliable.

We still use OVRC as well mostly just to reboot wattboxes easily.

Chase Coffman

Couldn't agree more! It has never been great, but now it's almost completely useless. It has made me start exploring other options. TP-Link Omada has shown itself to be a potential contender.