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Jason Wester
I'd like to downvote or vote against this request but unfortunately that option doesn't exist. We have hundreds of wattbox units in the field and can say that they have worked much better since you removed the local firmware update ability and have everything in the cloud.
In the event that we want to setup gear prior to the network onsite we require techs to document the configuration for a future remote setup or we send them with a 4g hotspot. Both options work great.
Times are changing the cloud is here to stay. OVRC works great 95% of the time. We will work around the 5%, no sense in moving backwards. ONWARD!
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Anthony diaz
In my opinion, the goal for Snap is to move all setup processes through the worst cloud that exists. Due to recent issues with the cloud and the painful process with importing and applying WiFi settings, I have 100% stopped using Araknis access points. I also don't plan on touching the new Luma products for this reason. Also the same with MOIP, I don't plan on using MOIP again. Relying on internet to setup these devices is not for every scenario. I've been on jobsites where I'm working and Comcast is down but could still make things work if I had the ability. I can deal without the web GUI on the Wattboxes but would definitely prefer if it was brought back.
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Mark feinberg
We just had major PITA issue because the local GUI is so limited. We had to replace the modem at a site. We took modem out and gave to client to return to ISP store and exchange for new one. MInutes after he left the home, I realized I hadn't turned off autoreboot. I could still log into the Wattbox locally, but could NOT turn off auto-reboot and obviously couldn't do it from the web UI without a modem.
And Andrew M's comment below emphasizes even more why we need at least some of the local GUI back, at least the commands and basic settings. PLEASE, PLEASE, listen to us!!
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Len C
We have been asking for this since we used the first wb-800. seemed to be a total lack of field / actual usage research with dealers.
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Andrew Mieczkowski
Local web UI needed and multiple logins - admin login for dealers and then user (limited access) logins for customers. Pakedge had this and some older WattBoxes had this, too.
Use case example, WattBox devices are only cloud accessible through the OvrC app. When Internet to the house is out, all of the fancy curated reboot commands DO NOT work. A user-level login would give the customer the ability to access the WattBox's internal UI and initiate a system reboot.
And, NO, the WB-800-FP is simply horrible as a customer-facing reboot solution with its own problems. Also, telling the customer to "pull the plug" is also unprofessional.
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Kevin Steinmetz
It's now 2023.... "Please" bring this back!!!
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Evan Marty
under review
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Evan Marty
There is a local, limited, UI on the Wattboxes. However, features like scheduling and auto-reboot have been moved to OvrC. We have done this in order to add features to devices without the need for a firmware update. What features do you feel are needed in the local UI that are not there?
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Shawn Lemay
Evan Marty: We need this functionality to return to the Wattbox please. I can't tell you how many job sites we arrive on BEFORE the internet does. We're now being forced to bring 4G Hotspots so we can configure Wattboxes - talk about unnecessary extra work and expense! ALWAYS, ALWAYS, ALWAYS (!!!!) a device should be allowed to be 100% configured locally. No exceptions to this! While I love the cloud thinking and programming (and am 100% behind it) you can't forget the local UI, and sorry if that means you need to push out firmware to them. Make THAT process more seamless (i.e.: auto-update maybe???).
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Mark feinberg
Shawn Lemay: I have to agree with Shawn here. We need local UIs for when there is not yet ISP service on the site.
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Rob Dunham
Evan Marty: I'm with Shawn. We always install before customer services. We either need 100% local UI or ability to transfer between sites. We have to have one, preferably both! I spend a fortune in return trips for Araknis devices and OvrC issues. And that's the primary selling point for both.
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Evan Marty
Thanks for the feedback on this. We are looking for a way to deliver this.
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Ben Brewton
Evan Marty: Just adding my concurrence with all the comments that cloud interface/access must always be considered an enhancement, not a replacement for local configuration of settings. Similar and somewhat related issue is providing the ability for client to perform reset routines from OvrC Home via LAN, even when WAN services are down. (Primary example, the requirement that an internet connection must be present in order for an end-user to reset their local equipment that is providing their connectivity to the internet - modem, router, etc. - is a paradox...and severely limits the usefulness of the OvrC Home app.)
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Charlie Wolfe
Evan Marty: It's been a year since we have requested a feature that should have never been removed. We need 100% local setup without the need for internet.
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Charlie Wolfe
Evan Marty: It is now 10-28-22 and still no update on bringing back 100% local setup without internet.
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Kevin Steinmetz
Evan Marty: Still waiting for the ability for a 100% setup of a wattbox without the need for internet!!!!
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Charlie Wolfe
Evan Marty: I'm onsite, internet is down, I need to change outlet labels, I cannot because internet is down. This needs to be changed to the way it was. Please!
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Rob Dunham
Charlie Wolfe: Outlet labels are constantly lost anyway. Don't waste your time.
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Mark feinberg
Evan Marty: Checking to see status of this. Can you please reply? We have been asking for this for years and you and your team do not reply. This then forces us to go to Facebook and tag GPaul, which I'm sure is annoying for him and for you and your team. Please provide updates.
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Evan Marty
Mark feinberg: I hear you loud and clear and brought this back up to the product manager for the Wattbox. The decision to remove this was made under a previous product manager and the new person is evaluating. I know it's not a clear answer but I appreciate the bump on this as it has restarted the conversation.
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Brent Southam
Evan Marty: Btw, this should NOT be a Wattbox only conversation.
This should be a COMPANY WIDE commandment.
I love all that cloud connectivity brings to the party. Syncronized to the cloud, and controllable from everywhere is awesome... but that should be "syncronized through"... not controlled by the cloud.
But ALL configuration MUST be able to be accomplished through a local UI without a live internet connection. For all the reasons mentioned above.
And to add one more, not all of us live in major metro areas that have multiple high-speed internet providers available, nor is cloud reliablity something that can be counted on in too many situations.