Ovrc Already Claimed device warning | Voters

Ovrc Already Claimed device warning

in progress

Ibrahim YILDIZ

When you try to add a device which already claimed another ovrc account, you will get device not found warning. This way dealer wouldl think there is another issue. But if dealer should see that it is already claimed to another ovrc account. It will save time.

November 7, 2023

Byron Alston

The update to let us know that a device has been claimed is great. Would like the message to include the name of the customer account that it was claimed by. Ran into this issue with a Luma NVR. Was able to find the NVR and transfer it. The issue that really ate up was that the same account that claimed the NVR, also claimed the cameras plugged into the NVR. The cameras did not move with NVR. They showed up fine in the NVR and Luma view, but could not be added to Control4 until it dawned on me that they were also claimed by the previous account. Had to search, find them and move them, before they would connect in Composer.

Evan Marty

marked this post as

in progress

Evan Marty

We will be release an improved experience for this in the near future. I think you all will be excited with the new flow and it's simplicity.

Derek wentz

Even more confusing is when an OVRC pro device from a dealers network claims the device, and when you go to add it to setup the customer account, it gives you the error. You need to then hunt around and try to find the account that it auto-magically claimed under.

If it's under the same dealer account, you should just be prompted to "Transfer" the device...

John Halter

Yup voiced this exact concern a couple weeks ago to tech support. Wasted hours troubleshooting, trying updates, and resetting defaults. You would think this would be something they would have thought of in the beginning...