WattBox UPS Auto Power On After Power and Battery Drain
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John Mark Kucera
We use the WattBox UPS on most all our sites, at least the more important ones, and for the more important items like comms and security.
We have ran into a LOT of problems with the UPS, when losing AC Power, and battery drained, the unit is shut off completely and requires an on site pressing of power buttons to restore. This is kind of the opposite of a reliable UPS. When the battery has died, and no AC power, the Uninterruptable Power Supply becomes an Interrupted Power Supply, which means we need to roll a truck or try and explain to our clients how to turn on, and why the whole system is down after a power outage when they paid the much higher cost for the WattBox UPS devices.
Can this be addressed in Firmware, an Auto Reboot or Auto On? Can you please help?
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John Mark Kucera
OVRC, Snap, can you please chime in? Is this something you are willing for you to build into currently deployed WattBox UPS models, or should we look at removing the WatBox line of UPS from our lineup and use Furman, APC, Panamex UPS instead that indeed come back on automatically once power is restored.
We prefer to use WattBox UPS, however MUCH more expensive, but we need a product that works. having OVRC and the complete lineup of OVRC products quicly become useless if there is no power even after the UPS has being restored.
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Greg Hammond
I agree, this should be corrected, just had a customer that power had to be shut down by power company to do work in the area, all homes and businesses were left without power for about a day, every customer we had in the area had to press the power button on the UPS to get service restored. Big waste of time!
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Erick Maldonado
I believe this is "by design" upon a battery drain scenario, and all UPS brands do this, if I'm not mistaken. It should still charge the battery in the OFF state though.
What UPS brand/model can power on by itself without physically clicking the power button? I'd love to look into getting one.
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Jason zimmermann
Erick Maldonado you are mistaken apc from staples for Christ's sake, triplite, Minuteman examples that don't do this.
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Erick Maldonado
Jason zimmermann thanks for confirming, ill call APC then. I tested some 1500va sinewave models before and they did not power back on after a depleted battery.
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ryan palma
We had that same problem but it was supposedly fixed in a firmware update many months ago. Haven't seen it this year.
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John Halter
Yes just a bad design unfortunately